toxiCALL® 4 License Request

Request License update from CAS #

  1. Start toxiCALL®.
  2. Close all cases and the search window.
  3. Choose the menu Help–>License Information…
  4. Click the “Request License” button
  5. Ensure your center name is entered properly and click OK.
  6. Ensure you get a message which says
    • Your license request has been sent to support. Please contact CAS support to complete the license process.
    • If the above message is not displayed, your license was not submitted properly and may be a network issue.
  7. Click OK
  8. Send an email to support, or reply to the existing email thread from support, indicating the license request has been submitted.

Apply the license after update from CAS Support #

  1. Start toxiCALL®.
  2. Close all case windowss and the search window.
  3. Choose the menu Help–>License Information…
  4. Click the “Apply License” button
  5. Confirm the license has been updated with your new license period.

Grace Period or Emergency Mode?

Is/was your toxiCALL® license:

  • In the grace period with less than 5-days remaining?
  • The license is in emergency mode?

It may be necessary to restart the AutoUpload Service after applying your refreshed/updated license. Click here for details on restarting the AutoUpload Service.

License Emergency Mode or Grace Period #

Use the following steps to view your license status:

  1. Start toxiCALL®.
  2. Close all case windows and the search window.
  3. Choose the menu Help–>License Information…

Important:
If your license shows “Emergency Auth” it will be necessary to submit a license request to refresh the license. While specialists can still capture cases, secondary applications such as AutoUpload, toxiCALL® Convert Notes, and toxiCALL® Data Analysis may not function in Emergency Mode.


Discover more from toxiCALL® 5 Updates #

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