---
title: toxiCALL® 4 License Request
description: "## Request License update from CAS 1. Start toxiCALL®. 2. Close all cases and the search window. 3. Choose the menu Help-->License Information… 4. Click the “Request License” button 5. Ensure your center name is entered properly and click OK.…"
url: "https://toxicalldemo.com/docs/tox4/toxicall-4-license-request/"
updated: "2023-11-29"
category: toxiCALL® 4 Common Questions
---

# toxiCALL® 4 License Request

## Request License update from CAS

1. Start toxiCALL®.
2. Close all cases and the search window.
3. Choose the menu Help-->License Information…
4. Click the “Request License” button
5. Ensure your center name is entered properly and click OK.
6. Ensure you get a message which says
   - Your license request has been sent to support. Please contact CAS support to complete the license process.
   - If the above message is not displayed, your license was not submitted properly and may be a network issue.
7. Click OK
8. Send an email to support, or reply to the existing email thread from support, indicating the license request has been submitted.

## Apply the license after update from CAS Support

1. Start toxiCALL®.
2. Close all case windowss and the search window.
3. Choose the menu Help-->License Information…
4. Click the “Apply License” button
5. Confirm the license has been updated with your new license period.

Grace Period or Emergency Mode?

Is/was your toxiCALL® license:

- In the grace period with less than 5-days remaining?
- The license is in emergency mode?

It may be necessary to restart the AutoUpload Service after applying your refreshed/updated license. [Click here for details on restarting the AutoUpload Service.](http://cas-co.com/documentation/#!toxicallautouploadservicemanagement.htm)

## License Emergency Mode or Grace Period

Use the following steps to view your license status:

1. Start toxiCALL®.
2. Close all case windows and the search window.
3. Choose the menu Help-->License Information…

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-15.png?ssl=1)

**Important:**
If your license shows "**Emergency Auth**" it will be necessary to submit a license request to refresh the license. While specialists can still capture cases, secondary applications such as AutoUpload, toxiCALL® Convert Notes, and toxiCALL® Data Analysis may not function in Emergency Mode.

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