toxiCALL® Features Comparison – Full Page

CAS Features Overview & Comparison
CAS product capabilities

Built to adapt — Designed to evolve

See the value first, then explore the proof: manager-level highlights, a benefit-oriented overview and a detailed feature-by-feature comparison of toxiCALL® 4, toxiCALL® 5 and toxiWEB®.

Feature comparison reviewed through build 9776 — October 7, 2026Schedule a Session with Our Team
30-second view

Manager Highlights

The combined platform preserves center choice while expanding access, adaptability and the ability to act on data.

Choice without lock-in

Use the right combination of rich desktop, browser access, hosting environment and service partners—then change as needs evolve.

Adapt without waiting

Configure layouts, data, rules, forms, exports, reports and dashboards for new requirements without treating every change as a software project.

Turn data into action

Reuse powerful search criteria, explore interactive dashboards and move directly from operational insight to case management.

Extend access safely

Give specialists, clinicians, residents and consultants appropriate access from desktops, browsers and tablets—including assigned-case-only workflows.

Evolve with a partner

Combine CAS product development with poison-center business knowledge, community sharing and a practical, feedback-led approach to AI.

Tell me the story

Features Overview

Each group starts expanded. Collapse what you have reviewed, or jump from a benefit directly to the matching detailed comparison.

›User Interface & Workflow
A modern workspace that adapts to how each person works.

A workspace users can make their own

Arrange screens and Case Entry layouts around individual preferences, including themes, font size, grid columns and other presentation choices.

toxiCALL® 4Limited windowed workspace with preferences retained primarily on the workstation.
toxiCALL® 5Tabbed, dockable and floating workspace with broad user personalization.
toxiWEB®Tabbed browser workspace with themes and broadly retained personal preferences; additional display controls are planned.

Keep familiar preferences wherever you work

Many personal selections—including layouts, grid columns, themes, Quick Access choices, window positions and the previously open workspace—can be restored. In toxiCALL® 5 and toxiWEB®, these settings follow the user between workstations.

toxiCALL® 4Limited retained preferences, generally tied to the workstation.
toxiCALL® 5Broadly retained preferences and previous workspace follow the user.
toxiWEB®Broadly retained browser preferences and previous workspace follow the user.

Work across tabs, windows and monitors

Keep cases, reports, dashboards and other work items open at the same time. toxiCALL® 5 allows tabs to become floating or docked windows and move across monitors, while toxiWEB® provides the same familiar tabbed organization through the browser.

toxiCALL® 4Multiple cases can be open within the application window; multi-monitor use is limited.
toxiCALL® 5Tabbed, dockable and floating work items can move across monitors.
toxiWEB®Tabbed browser workspace for multiple active work items.

Handle multiple exposures faster

Create related exposure cases together instead of repeating the same case-creation steps one case at a time.

toxiCALL® 4Create each additional exposure case individually.
toxiCALL® 5Create 1–10 additional related cases in one operation.
toxiWEB®—

Start cases from reusable templates

Coming Soon

Pre-populate common case information from templates instead of re-entering the same data. The underlying toxiCALL® 5 template capability is already used by the multiple-exposure workflow; a dedicated user-facing Template workflow is coming soon.

toxiCALL® 4Partial template capability.
toxiCALL® 5Coming Soon — underlying capability already supports multiple exposures.
toxiWEB®—

Merge cases with review and control

Coming Soon

Compare cases before combining information so users can make deliberate decisions about what should be retained. The underlying toxiCALL® 5 merge capability is already used by the multiple-exposure workflow; the dedicated Merge Case comparison interface is coming soon.

toxiCALL® 4Basic overwrite behavior without the toxiCALL® 5 comparison workflow.
toxiCALL® 5Coming Soon — underlying merge capability already supports multiple exposures.
toxiWEB®—

Search dropdowns the way you work

Use Starts With or Contains searching in toxiCALL® 5 dropdown fields, with the selected mode remembered by field for each user.

toxiCALL® 4Traditional dropdown behavior.
toxiCALL® 5Starts With and Contains search modes with persistent per-user field preferences.
toxiWEB®Planned for the browser.

Design the Case Entry experience you need

Design Case Entry layouts that can be completely different from the standard toxiCALL® 4 or toxiCALL® 5 screen. Create comprehensive or limited-purpose views, add/remove fields, save alternate layouts and share them while security roles control who may make changes.

toxiCALL® 4Static single-screen Case Entry layout.
toxiCALL® 5Configurable single-screen Case Entry with center-designed and limited-purpose layouts.
toxiWEB®Center-designed scrolling Case Entry layouts; Survey Module support for additional fields is planned.

Keep the hallmark single-screen workflow

toxiCALL® keeps the full case visible within a single Case Entry screen, supporting rapid review before follow-up without forcing specialists through a sequence of separate entry screens.

toxiCALL® 4Single-screen Case Entry.
toxiCALL® 5Modern, configurable single-screen Case Entry.
toxiWEB®Uses a scrolling browser Case Entry rather than the Windows single-screen model.

Keep Case Notes in view while working in the browser

toxiWEB® can keep Case Notes visible while the user continues through the scrolling Case Entry workflow, reducing unnecessary back-and-forth scrolling.

toxiCALL® 4Notes remain part of the desktop Case Entry workflow.
toxiCALL® 5Notes remain part of the configurable desktop Case Entry workflow.
toxiWEB®Keep notes visible alongside the scrolling browser workflow.

Protect work with background Auto Save

Reduce the risk of lost case-entry work with background, time-based saving while the specialist continues working.

toxiCALL® 4Limited Auto Save capabilities.
toxiCALL® 5Background, time-based Auto Save.
toxiWEB®Coming Soon.

Review the case while keeping notes in view

Use the Case Review workspace to review a print-preview representation of the case while simultaneously managing Case Notes for QA, follow-up, Notes Redaction and other review activities.

toxiCALL® 4—
toxiCALL® 5Case Review workspace available.
toxiWEB®Planned.
Explore detailed features →
›Substance Management
Flexible substance records, ordering and calculations that support real poison-center work.

Manage substances around real workflows

Control substance ordering and maintain flexible records while preserving familiar poison-center practices.

toxiCALL® 4Configurable substance order.
toxiCALL® 5Expanded management with centralized configuration and flexible views.
toxiWEB®Consistent substance entry and management from the browser.

Capture Routes at the right level

Retain familiar case-level Route capture while allowing Routes to be defined for individual substances in toxiCALL® 5 and toxiWEB®.

toxiCALL® 4Case-level Routes.
toxiCALL® 5Case- and substance-level Routes.
toxiWEB®Case- and substance-level Routes.

Calculate with greater flexibility

Use available patient-specific calculations and expanded unit conversions, with additional advanced calculations continuing to grow.

toxiCALL® 4Limited patient-specific calculations.
toxiCALL® 5Enhanced calculations and unit conversions are available.
toxiWEB®Calculation capabilities will expand based on workflow priorities.
Explore detailed features →
›Substance Lookup & Research
Move from external reference material to usable case information with fewer handoffs.

Pull more data from each lookup

Return richer information from supported sources, including multiple substances from a single toxiCALL® 5 lookup, and retain important details for case review.

toxiCALL® 4Limited information returned from one substance lookup.
toxiCALL® 5Richer source data and multiple substances from one lookup.
toxiWEB®Focused single-substance lookup from the browser.

Get useful data from virtually any web source

Use approved reference sites or search the web, then pull selected details back into toxiCALL® 5. Centers control permitted sources, browser choices and supported-provider sign-in.

toxiCALL® 4One workstation-selected browser and one-substance lookup workflow.
toxiCALL® 5Use multiple lookup sources, web search and integrated data capture.
toxiWEB®Use configured web lookup sources from the browser.
Explore detailed features →
›Clinical Data Management
Manage clinical effects, therapies, routes and scenarios as living, searchable data.

See clinical descriptions and synonyms at a glance

Use popup and tooltip-based views to understand Clinical Effects, Therapies, Routes and Scenarios without leaving the clinical workflow.

toxiCALL® 4Point-and-click clinical entry without integrated descriptions and synonyms.
toxiCALL® 5Descriptions, synonyms and usage guidance available in popup and tooltip workflows.
toxiWEB®Descriptions, synonyms and usage guidance available in browser popup and tooltip workflows.

Search clinical terminology by more than its name

Search Clinical Effects, Therapies, Routes and Scenarios using names, descriptions and synonyms.

toxiCALL® 4Traditional list selection without integrated description/synonym search.
toxiCALL® 5Search by Name, Description and Synonyms.
toxiWEB®Search by Name, Description and Synonyms.

Extend clinical terminology for your center

Add center-created descriptions and synonyms so local guidance becomes part of the same terminology specialists search and review.

toxiCALL® 4No integrated center-created descriptions and synonyms.
toxiCALL® 5Centers can create and maintain their own descriptions and synonyms.
toxiWEB®Centers can create and maintain their own descriptions and synonyms.

Use CAS guidance—and make it your own

Start with CAS-distributed descriptions and synonyms, then add center-specific guidance so specialists see and search the terminology your center actually uses.

toxiCALL® 4Receives compatible clinical-item releases without integrated description/synonym guidance.
toxiCALL® 5CAS-distributed and center-created descriptions and synonyms are available.
toxiWEB®CAS-distributed and center-created descriptions and synonyms are available.

Find Healthcare Facilities faster

Search Healthcare Facilities using more of the information available during a call. toxiCALL® 4 searches by Name; toxiCALL® 5 expands the search across Name, Shortcode, City, Phone and additional configured fields.

toxiCALL® 4Search by Name.
toxiCALL® 5Search Name, Shortcode, City, Phone and additional configured fields.
toxiWEB®Browser-based Healthcare Facility search.
Explore detailed features →
›Adaptability
Respond to new programs, studies and reporting needs without waiting for a software release.

Adapt without waiting for code

Create new data items, fields, rules, forms and exports for outbreaks, studies, state requirements or contracted services.

toxiCALL® 4Some configurable fields and lists.
toxiCALL® 5Broad configuration without a conventional application release.
toxiWEB®Shared adaptable capabilities; some administration occurs in toxiCALL® 5.

Coordinate programs across centers

Export and import configurations so disconnected centers can collect harmonized data for multi-center programs.

toxiCALL® 4Manual coordination.
toxiCALL® 5Portable configurations and aligned data collection.
toxiWEB®Participates through the shared environment.

Turn flexibility into opportunity

Support funded studies and industry-client programs with client-specific entry layouts, validation rules, reports and dashboards while the poison center controls how those data are used and made available.

toxiCALL® 4Custom work often requires more manual setup.
toxiCALL® 5Create client-specific data collection, triggered validation rules, reports and dashboards for proprietary industry relationships.
toxiWEB®Extend industry-client workflows and controlled access through the browser; supplemental Survey Module data collection is planned.

Start with what already works

Clone an existing report, dashboard, validation rule or other supported configuration item, then modify the copy instead of rebuilding it from scratch.

toxiCALL® 4—
toxiCALL® 5Clone supported configuration items.
toxiWEB®Coming Soon.

Add local values without breaking required reporting

Centers can add locally defined values—such as additional Gender selections and other center-specific options—while maintaining required reporting workflows.

toxiCALL® 4Limited and more complex.
toxiCALL® 5Available.
toxiWEB®Available.
Explore detailed features →
›Reporting, Dashboards & Data Discovery
Turn case data into reusable reports, interactive dashboards and faster operational decisions.

Ask more questions of the same data

Search the full database, save and reuse criteria, personalize grid columns, and output the selected data to CSV, Excel and other supported formats.

toxiCALL® 4Reusable criteria and one Quick Access toolbar at a time.
toxiCALL® 5Excel-style grid filters, visual/text designers, multiple criteria and ribbon filters.
toxiWEB®Search, reports and dashboards in the browser.

Keep multiple reports open for comparison

Review more than one report without repeatedly closing and reopening report output.

toxiCALL® 4One report at a time.
toxiCALL® 5Multiple reports can remain open in separate windows.
toxiWEB®Multiple reports can remain open in separate tabs.

Design, modify and share

Use the 150+ report library, modify existing reports and dashboards or build new ones to meet center needs, then share appropriate designs with selected centers or the broader community.

toxiCALL® 4CAS-provided reports; new designs arrive with software releases.
toxiCALL® 5Build or modify reports and dashboards and share useful designs.
toxiWEB®Build or modify reports and dashboards from the browser.

Move from insight to action

Use interactive dashboards, drilldowns and configurable refresh—then open a case directly from an operational view.

toxiCALL® 4Reports and batch reporting.
toxiCALL® 5Interactive dashboards for analysis and real-time case management.
toxiWEB®Browser access to interactive dashboards.

Automate recurring reporting and surveillance

Use Batch Reporting for scheduled report production and established criteria to trigger reports or email notifications when conditions are met.

toxiCALL® 4Batch reporting and criteria-based surveillance.
toxiCALL® 5Batch reporting and criteria-triggered automation.
toxiWEB®Batch reporting and criteria-triggered automation.
Explore detailed features →
›Data Sharing & Exports
Move data securely to required destinations while keeping export workflows configurable and reusable.

Redact once, reuse where needed

Perform Notes Redaction within toxiCALL®, retain the redacted content with the case and reuse it for RADARS®, other data-sharing projects and redacted case-detail reporting.

toxiCALL® 4External/manual redaction workflows.
toxiCALL® 5Persistent redaction retained with the case; review can be assigned to specific users.
toxiWEB®Redaction capabilities are planned.

Keep data-sharing exports adaptable

Use configurable datasets and export definitions so RADARS®, NPDS AutoUpload and future data-sharing projects can evolve without treating every change as a custom software project.

toxiCALL® 4Established export workflows with more fixed definitions.
toxiCALL® 5Configurable export definitions and datasets, including the required RADARS® MDB format.
toxiWEB®Operational access to applicable dashboards and future data-sharing capabilities.

Monitor AutoUpload from operational dashboards

Bring AutoUpload status into dashboards so submission activity can be reviewed alongside other operational information.

toxiCALL® 4AutoUpload is available without the newer dashboard experience.
toxiCALL® 5AutoUpload status can be presented in dashboards.
toxiWEB®Browser access to AutoUpload status dashboards.
Explore detailed features →
›Flexible Access & Resilience
Support desktop, browser, tablet and downtime workflows without forcing one way of working.

Put the right experience in the right place

Use the rich Windows experience for full specialist workflows and browser access where web-based or focused access better fits the user.

toxiCALL® 4Established Windows desktop interface.
toxiCALL® 5Rich desktop interface optimized for connected, multi-window and VPN workflows.
toxiWEB®Browser access on desktops, tablets and phones; smaller screens suit focused tasks.

Adapt Case Entry across screen sizes

toxiWEB® uses a free-flowing, scrolling Case Entry design that adapts naturally across different screen sizes. Full Case Entry is best suited to larger screens, while smaller devices provide convenient access for focused tasks, case review and information lookup.

toxiCALL® 4—
toxiCALL® 5—
toxiWEB®Scrolling browser Case Entry that adapts across screen sizes; smaller devices are best suited to focused tasks and review.

Invite the right people when needed

Give clinicians, residents, consultants and other invited users appropriate access, including case-level restrictions and tablet review during rounds.

toxiCALL® 4Standard user access without case-level restrictions.
toxiCALL® 5Invited users can be restricted to assigned cases.
toxiWEB®Invited users can access assigned cases from a browser or tablet.

Keep working through interruptions

Use offline workflows for network loss, planned downtime, unreliable VPN access or complete site disruption, then upload later.

toxiCALL® 4Offline mode available.
toxiCALL® 5Offline mode with stronger connected/VPN behavior.
toxiWEB®Useful connected alternative; offline work remains a desktop capability.

Use enterprise authentication that fits the platform

Use Windows / Active Directory authentication with the desktop products, with enterprise single sign-on planned for the browser.

toxiCALL® 4Windows / AD.
toxiCALL® 5Windows / AD.
toxiWEB®SSO Planned.

Recover access without an administrator

Use self-service password recovery where supported instead of relying on an administrator to reset every forgotten password.

toxiCALL® 4—
toxiCALL® 5Available.
toxiWEB®Available.
Explore detailed features →
›Evolution & Control
Adopt change at a manageable pace while retaining local control.

Modernize without giving up control

Separate many configuration changes from traditional software releases and keep adoption aligned to center readiness.

toxiCALL® 4Conventional desktop release model.
toxiCALL® 5More configuration can change without a code release.
toxiWEB®Shared platform evolution delivered through the web application.

Move from toxiCALL® 4 in phases

Migration does not have to be a single cutover event. Centers can migrate in phases, rerun migration as needed, and choose whether previously migrated cases are overwritten or ignored.

toxiCALL® 4Migration source.
toxiCALL® 5Phased migration from toxiCALL® 4 with overwrite/ignore controls for previously migrated cases.
toxiWEB®N/A

Expand the system around changing needs

Add data items, workflows and center-specific capabilities while retaining control over application-version timing and CAS metadata releases.

toxiCALL® 4Compatible system-table releases and center configuration.
toxiCALL® 5Faster deployment of data, rules, reports, dashboards and workflow improvements.
toxiWEB®Uses the same expanded capabilities and release model.
Explore detailed features →
›Support & Partnership
Go beyond technical support with practical guidance that helps centers meet changing business, workflow and data needs.

Support that starts with your business goal

CAS goes beyond restoring operation: we help clarify the need, identify the best capability across the toxiCALL® suite and simplify the path forward.

toxiCALL® 4Business-goal guidance and poison-center expertise.
toxiCALL® 5The same hands-on guidance for configuration, migration and workflow.
toxiWEB®The same hands-on guidance across browser and combined workflows.

One complete support relationship—not a tier

Every client receives responsive product support, practical guidance and continued help adapting to changing poison-center needs—without purchasing a higher support tier.

toxiCALL® 4Full CAS partnership and guidance.
toxiCALL® 5Full CAS partnership and guidance.
toxiWEB®Full CAS partnership and guidance.
Explore detailed features →
›Deployment & Hosting
Choose the environment that fits today without locking it in forever.

Your network — Your cloud — Your provider

CAS focuses on being the toxiCALL® and toxiWEB® software expert while each organization works with the network, systems and hosting experts appropriate for its environment.

toxiCALL® 4Customer-controlled Windows environment.
toxiCALL® 5Customer-controlled Windows environment.
toxiWEB®IIS, Azure App Service or supported hosted infrastructure.

Change environments as needs change

Back up and restore the database into a rebuilt destination environment, preserving flexibility as security, standards and hosting economics evolve.

toxiCALL® 4Portable database and application environment.
toxiCALL® 5Move among on-premises, AWS, Azure or providers.
toxiWEB®Moves with the shared environment after infrastructure is provisioned.

Managed hosting without software lock-in

Early Access

Use an experienced provider for infrastructure and first-line triage while CAS remains the sole-source provider specifically for toxiCALL® and toxiWEB® software.

toxiCALL® 4Existing hosted arrangements may be used.
toxiCALL® 5Qualified providers can support the desktop environment.
toxiWEB®Choose an appropriate provider, including a CAS Preferred provider when available.
Explore detailed features →
›AI-Assisted Capabilities
Practical AI capabilities are being introduced in toxiCALL® 5 for exploration and client feedback; toxiWEB® capabilities are planned based on client needs.

Summarize information for faster review

Early Access

Use AI in toxiCALL® 5 to summarize case information and explore report results without positioning AI as autonomous clinical advice.

toxiCALL® 4—
toxiCALL® 5Case and report summaries for early use and feedback.
toxiWEB®Planned based on client requests and needs.

Explore natural-language assistance

Early Access

Use SmartPaste, semantic search and AI-assisted report design in toxiCALL® 5 as practical capabilities continue to mature.

toxiCALL® 4—
toxiCALL® 5Early implementations available for evaluation.
toxiWEB®Planned based on client requests and needs.

Turn natural language into working filters

Early Access

Describe the records you want to find and let AI assist with constructing grid-filter criteria, then continue refining the result as this capability matures.

toxiCALL® 4—
toxiCALL® 5Early Access.
toxiWEB®Planned.

Bring Your Own Key (BYOK)

Early Access

Use the center’s own supported AI account and credentials for direct control over availability, usage and cost. OpenAI is supported today; other providers may follow client demand and technical availability.

toxiCALL® 4—
toxiCALL® 5Center-controlled provider account and usage.
toxiWEB®Planned with future toxiWEB® AI capabilities.
Explore detailed features →
Show me the proof

Detailed Features Comparison

A granular checklist using the same groups and maturity vocabulary as the Overview. A dash means the capability is not offered or not applicable; concise terms such as Limited, Single and Multiple describe important product differences.

›User Interface & Workflow
30 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Workspace styletoxiCALL® 4 can keep multiple case windows open, but they remain contained within the application window. toxiCALL® 5 adds tabbed, dockable and floating work items; toxiWEB® uses a tabbed browser workspace.Limited Windowed InterfaceTabbed, Dockable & FloatingTabbed
Dockable and floating work itemsCases, reports, dashboards and other work items can be detached from tabs, floated, docked and repositioned within the desktop workspace.—✓ Available—
Multi-Monitor WorkspacetoxiCALL® 5 work items can be moved to additional monitors. toxiCALL® 4 multi-monitor use is limited by its application-window model.Limited✓ Available—
Multiple cases open simultaneouslyAll three products can keep multiple cases open. In toxiCALL® 4, case windows remain contained within the application window; toxiCALL® 5 and toxiWEB® provide more modern navigation.✓ Available✓ Available✓ Available
Create multiple-exposure cases togetherCreate multiple related exposure cases in one operation. toxiCALL® 5 can create 1–10 additional cases at once, avoiding the repetitive one-case-at-a-time workflow required in toxiCALL® 4.One at a Time1–10 Additional—
Case TemplatesTemplates can pre-populate common case information. The underlying toxiCALL® 5 template capability is already used by the multiple-exposure workflow; the dedicated user-facing Template workflow, including criteria-based application, is coming soon.LimitedComing Soon—
Merge Case with comparisontoxiCALL® 4 uses a basic overwrite-oriented workflow. The underlying toxiCALL® 5 merge capability is already used by the multiple-exposure workflow; the dedicated compare-and-merge interface is coming soon.Basic OverwriteComing Soon—
Multiple reports and dashboards open simultaneouslytoxiCALL® 4 presents one report at a time. toxiCALL® 5 can keep multiple reports open in separate windows, while toxiWEB® can keep multiple reports open in separate browser tabs.One ReportMultiple WindowsMultiple Tabs
User-customizable screen layoutsLayout depth can differ between desktop and browser.—✓ Available✓ Available
Create, modify, save and share case entry layoutsPoison centers can design unique Case Entry layouts that do not need to resemble the standard toxiCALL® 4 or toxiCALL® 5 screen. Layouts can be saved and shared, including purpose-specific views for users who only need access to a limited portion of the case-entry dataset.—✓ Available✓ Available
Single-screen Case EntryA hallmark of toxiCALL®: specialists can review and capture case information from a single Case Entry screen rather than moving through a sequence of separate entry screens.✓ Available✓ Available—
Application color themesUsers can select an application color theme that fits their viewing preference.—✓ Available✓ Available
Split list-and-detail view (Master/Detail)Switch View Type provides grid-only, vertical-split and horizontal-split options across many grids.—✓ Available✓ Available
Validated inline editingEdit case and configuration data in grids while retaining validation.—✓ Available✓ Available
Background timed Auto SavetoxiCALL® 4 has limited Auto Save behavior. toxiCALL® 5 adds background, time-based case saving while the specialist continues working; browser support is coming soon.Limited✓ AvailableComing Soon
Case LockingPrevents conflicting simultaneous case editing by coordinating which user has the active case lock.✓ Available✓ Available✓ Available
Next/previous case navigationReuse the case form for faster review.—✓ Available✓ Available
Keep Case Notes visible while working the casetoxiWEB® can keep Case Notes visible while the user continues working through the scrolling Case Entry interface, reducing repeated scrolling between case data and notes.——✓ Available
Case Review workspaceReview a print-preview representation of the case while simultaneously managing Case Notes for QA, follow-up, Notes Redaction and other review workflows.—✓ AvailablePlanned
Personalized Quick Access actionsFrequently used actions remain available per user.—✓ Available✓ Available
Application font size adjustmentUsers can adjust the application font size in toxiCALL® 5; browser support is planned.—✓ AvailablePlanned
User preferences follow the userMany user selections—including layouts, grid columns, themes, Quick Access choices, window positions and workspace settings—are retained. toxiCALL® 5 and toxiWEB® carry these preferences with the user between workstations.Limited✓ Available✓ Available
Restore Previous WorkspacePreviously open tabs, cases, reports and filter criteria can be restored at the next session. In toxiCALL® 5 and toxiWEB®, the restored workspace follows the user between workstations.Limited✓ Available✓ Available
Remember Window Size and PositionWindow sizes and positions are restored between sessions. toxiCALL® 4 retains them on the local workstation; toxiCALL® 5 and toxiWEB® associate them with the user.Workstation OnlyFollows UserFollows User
Add or remove columns across gridsUsers can personalize visible columns across almost all grids, including the Case List.Limited✓ Available✓ Available
Personalized Case List DisplayAdjust Case List colors, font size and conditional display settings. toxiCALL® 5 retains these settings by user and carries them between workstations.—✓ AvailablePlanned
Add or remove Case Entry fieldsUsers or administrators can add, remove and rearrange Case Entry fields to create substantially different or limited-purpose entry views; security roles can restrict who may modify layouts.—✓ Available✓ Available
Dropdown search modes: Starts With and ContainsSearch mode is retained by field for each user.—✓ AvailablePlanned
Spell checkerSpell checking is available in toxiCALL® 4 and toxiCALL® 5; browser support is planned.✓ Available✓ AvailablePlanned
User-defined text autocompletetoxiCALL® 5 supports autocomplete and allows centers to define their own autocomplete entries; browser support is planned.—✓ AvailablePlanned
← See Overview
›Substance Management
7 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Configurable substance orderCenter-defined ordering is supported across products.✓ Available✓ Available✓ Available
Routes captured by caseCase-level Route capture is supported across all three platforms.✓ Available✓ Available✓ Available
Routes captured by substancetoxiCALL® 5 and toxiWEB® can capture Routes for individual substances as well as for the case.Case Only✓ Available✓ Available
Centralized substance configurationBrowser behavior follows the shared system configuration.—✓ Available✓ Available
Patient-specific calculationstoxiCALL® 5 expands the limited toxiCALL® 4 calculation model.✓ Available✓ AvailableComing Soon
Expanded unit conversionsAdvanced calculations remain a later enhancement.—✓ AvailableComing Soon
Advanced calculationsAdditional calculation workflows beyond the currently available patient-specific tools.—Coming SoonPlanned
← See Overview
›Substance Lookup & Research
8 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Configurable lookup types and websitesAdministrators decide which sites and lookup types are permitted.✓ Available✓ Available✓ Available
Center-selected browsertoxiCALL® 4 permits one browser selected per workstation; toxiCALL® 5 centrally configures different lookup sources with the appropriate browser.✓ Available✓ Available✓ Available
Integrated Chromium-based research workflowEnables deeper capture and case-return actions.—✓ Available—
Automatic supported-provider loginUses the center’s own Micromedex or Toxinz account.—✓ Available✓ Available
Supported Micromedex response capturetoxiCALL® 4 returns three identifying values; toxiCALL® 5 stores the full supported response and viewed details.Limited✓ AvailablePlanned
Historical lookup snapshotStores the viewed reference content; can be disabled by lookup type.—✓ AvailablePlanned
Send selected webpage content to the caseRight-click actions support selected data and case destinations.—✓ Available—
Substances returned from one lookuptoxiCALL® 5 can return multiple substances from one search; toxiCALL® 4 and toxiWEB® return one.SingleMultipleSingle
← See Overview
›Clinical Data Management
12 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
View clinical descriptions and synonymsClinical Effects, Therapies, Routes and Scenarios can display descriptions, synonyms and usage guidance through popup and tooltip-based workflows.—✓ Available✓ Available
Search clinical terminology by descriptions and synonymsSearch Clinical Effects, Therapies, Routes and Scenarios using Name, Description and Synonyms.—✓ Available✓ Available
Center-created clinical descriptions and synonymsCenters can create and maintain their own descriptions and synonyms so local guidance becomes part of the same terminology specialists search and review.—✓ Available✓ Available
Healthcare Facility searchtoxiCALL® 4 searches healthcare facilities by Name. toxiCALL® 5 can search across Name, Shortcode, City, Phone and additional configured fields; toxiWEB® supports the browser-based healthcare-facility search workflow.NameExpanded Fields✓ Available
Grouped, tabbed and continuous layout modesUser choice is retained for each view.—✓ Available✓ Available
Point-and-click popup entry for clinical dataClinical Effects, Therapies, Routes and Scenarios can be reviewed and selected from popup lists, providing a quick visual view of available choices for rapid point-and-click entry.✓ Available✓ Available✓ Available
Direct grid entry for clinical datatoxiCALL® 5 and toxiWEB® also support direct grid entry for Clinical Effects, Therapies, Routes and Scenarios, which can be faster when only one or two items need to be selected.—✓ Available✓ Available
Simplified creation of clinical selection itemstoxiCALL® 5 greatly simplifies adding and deploying new selection items.—✓ Available✓ Available
Center-defined Custom Validation RulesAuthorized center users can create and maintain custom validation rules across clinical and case data without requiring a conventional code release.—✓ Available✓ Available
CAS-distributed clinical items and rulesCompatible CAS releases can add or update clinical selections; toxiCALL® 5 and toxiWEB® expand deployment and local control.✓ Available✓ Available✓ Available
Create new or inactivate clinical data itemsCenters can expand local content or retire items they no longer use.—✓ Available✓ Available
Lab ModuletoxiCALL® 4 includes a more difficult-to-use laboratory workflow. A redesigned Lab Module is being refined with client feedback for toxiCALL® 5 and toxiWEB®.LimitedComing SoonComing Soon
← See Overview
›Adaptability
13 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Center-defined data fieldstoxiCALL® 5 greatly simplifies creation, deployment and sharing of center-defined fields.Limited & Complex✓ Available✓ Available
User-defined valuesCenters can add locally defined values—such as additional Gender selections and other center-specific options—while maintaining required reporting workflows.Limited & Complex✓ Available✓ Available
Data-triggered requirementstoxiCALL® 5 makes rules driven by substances or other case data faster to create and deploy.Limited & Complex✓ Available✓ Available
Center-defined data collection formsSupports studies, outbreaks, funded programs and special clients.—✓ Available✓ Available
Industry-specific entry layoutsPoison centers can design entry layouts for specific industry-client workflows.—✓ Available✓ Available
Industry-specific supplemental data collectionThe Survey Module can capture additional industry-specific fields in toxiCALL® 5; toxiWEB® support is planned.—✓ AvailablePlanned
Industry-specific validation rulesCenters can create client-specific rules and use an identifying field to trigger the appropriate requirements.Limited & Complex✓ Available✓ Available
Portable configuration export/importHelps disconnected centers harmonize data collection.—✓ Available✓ Available
Clone and modify configuration itemsClone an existing report, dashboard, validation rule or other supported configuration item, then modify the copy rather than rebuilding it from scratch.—✓ AvailableComing Soon
Excel import for user-managed system tablesImport Healthcare Facilities and other supported user-managed system-table items from Excel to reduce manual data entry and setup time.—✓ AvailablePlanned
Role-controlled Bulk EditAuthorized users can update multiple supported records in one operation while access rights limit who can use bulk-edit capabilities.—✓ AvailablePlanned
Adaptive exports for added fieldsNew data can flow into center-specific extracts.—✓ Available✓ Available
Industry-specific reports and dashboardsPoison centers can create proprietary reports and dashboards for their own industry-client relationships.—✓ Available✓ Available
← See Overview
›Reporting, Dashboards & Data Discovery
18 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
150+ Established ReportsA broad established library of 150+ CAS reports is available across all three platforms.✓ Available✓ Available✓ Available
Clone reports and dashboards for customizationStart from an existing report or dashboard, clone it, then tailor the copy for local needs instead of rebuilding the design from scratch.—✓ AvailableComing Soon
User-defined grid outputUsers can choose which grid columns to include and output the resulting data to CSV, Excel and other supported formats; toxiCALL® 4 offers more limited control.Limited✓ Available✓ Available
New reports through FLEX UpdatesNew toxiCALL® 4 reports require a software version; toxiCALL® 5 and toxiWEB® can receive new reports through metadata updates.—✓ Available✓ Available
New dashboards through FLEX UpdatesPublish new dashboards without waiting for a conventional application release.—✓ Available✓ Available
Reusable criteria across reportsA saved search can drive many report presentations.✓ Available✓ Available✓ Available
Point-and-click and text criteria designersFlexible criteria construction; toxiWEB® includes referential criteria editing.✓ Available✓ Available✓ Available
Excel-style grid filters and cross-column FindFind is especially useful for quickly locating callback cases.—✓ Available✓ Available
Load multiple saved criteria togetherCombines reusable search components.—✓ Available✓ Available
Fast access to saved searches, favorites and filterstoxiCALL® 4 provides reusable Quick Access criteria; toxiCALL® 5 adds ribbon/filter access; toxiWEB® provides browser favorites and filters for saved reporting criteria.✓ Available✓ Available✓ Available
Report designerBuild a completely new report or modify an existing report to meet center needs.—✓ Available✓ Available
Dashboard designerBuild a new dashboard or modify an existing dashboard for analysis and operational workflows.—✓ Available✓ Available
Interactive dashboards with drilldownReports can support drilldown; implementation varies by report.—✓ Available✓ Available
Configurable automatic dashboard refreshSupports operational monitoring.—✓ Available✓ Available
Open a case from an operational dashboardTurns dashboard insight into immediate case management.—✓ Available✓ Available
Share reports and dashboards across centersCenters may share selectively or through CAS distribution.—✓ Available✓ Available
Scheduled batch reportingConfigure multiple reports to run together on a recurring schedule through Batch Reporting.✓ Available✓ Available✓ Available
Criteria-triggered automation and surveillanceEstablished criteria can trigger automated reports or email notifications. AI-based surveillance is a separate future direction.✓ Available✓ Available✓ Available
← See Overview
›Data Sharing & Exports
9 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
RADARS® exportRADARS® export is built into toxiCALL® 5 and currently supports the required MDB format. The export design can support future required formats.External✓ Available—
Persistent Notes RedactionRedaction is performed and retained within toxiCALL® so the redacted note content remains available for later data-sharing workflows.—✓ AvailablePlanned
Assign Notes Redaction ReviewNotes Redaction work can be assigned to specific users as part of the center's review workflow.—✓ AvailablePlanned
Reuse Redacted Notes for Reports and ExportsRetained redacted notes can be reused for RADARS®, other data-sharing projects and the Redacted Case Detail Report without repeating the redaction work.—✓ AvailablePlanned
Configurable Data-Sharing DatasetsThe export framework can be used for other projects with user-configurable datasets rather than being limited to a single fixed data-sharing definition.—✓ AvailablePlanned
NPDS AutoUploadAutomates NPDS data submission from toxiCALL® and supports ongoing export operations.✓ Available✓ Available—
Configurable AutoUpload Export DefinitionstoxiCALL® 5 supports configurable AutoUpload export definitions and updates so data-sharing requirements can evolve with less reliance on conventional software releases.—✓ Available—
User-Defined Fields in AutoUploadAutoUpload can support center-defined data values such as Gender, Call Types and other configurable fields.—✓ Available—
AutoUpload Status DashboardsDashboards can present AutoUpload status so centers can monitor data-submission activity from operational views.—✓ Available✓ Available
← See Overview
›Flexible Access & Resilience
13 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Rich Windows interfaceA full desktop environment for case management, reporting, dashboards, configuration and multi-window work.✓ Available✓ Available—
Enterprise authentication / SSODesktop products support Windows / Active Directory authentication. Enterprise single sign-on for toxiWEB® is planned.Windows / ADWindows / ADPlanned
Forgot Password self-serviceUsers can recover access through a self-service Forgot Password workflow where supported.—✓ Available✓ Available
Free-flowing scrolling browser Case EntrytoxiWEB® uses a scrolling browser Case Entry that adapts across screen sizes. Larger screens are better suited to full Case Entry; smaller devices are useful for focused tasks, review and information lookup.——✓ Available
Browser-based call and case managementManage calls and cases through a flexible browser experience.——✓ Available
Tablet access during roundsWell suited to case review and focused updates.——✓ Available
Phone access for focused tasksSupports focused tasks, case review and information lookup on smaller screens rather than positioning a phone as the primary full Case Entry interface.——✓ Available
Invited-access usersInvite consultants, clinicians and other focused roles when needed.—✓ Available✓ Available
Assigned-case-only accessAssign the case and the user sees only assigned work.—✓ Available✓ Available
Offline modeSupports network loss, planned downtime and unreachable center scenarios.✓ Available✓ Available—
Offline database modeltoxiCALL® 4 uses an older MDB offline format; toxiCALL® 5 supports modern offline database technologies.MDBModern Databases—
Later upload of offline casesCaptured cases can be synchronized when service returns.✓ Available✓ Available—
Optimized connected/VPN behaviortoxiCALL® 5 improves on toxiCALL® 4 VPN limitations; toxiWEB® is another connected option.—✓ Available✓ Available
← See Overview
›Evolution & Control
8 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Audit TrailtoxiCALL® 4 provides selected audit-history capabilities. toxiCALL® 5 expands audit visibility; browser access to the audit interface is coming soon.Limited✓ AvailableComing Soon
Restore deleted objectsRecover supported deleted objects and cases instead of treating deletion as permanently destructive; browser recovery access is coming soon.—✓ AvailableComing Soon
Phased migration from toxiCALL® 4Migration can be performed in phases and rerun as needed, with options to overwrite or ignore cases that were previously migrated.N/A✓ AvailableN/A
Compatible system-table releasesCAS can distribute compatible clinical and system-table updates across the product family.✓ Available✓ Available✓ Available
Expanded FLEX UpdatesDeploy data, rules, reports, dashboards and other metadata more quickly and easily.—✓ Available✓ Available
Configuration changes without a code releaseApplies to many layouts, lists, rules, forms and reporting elements.—✓ Available✓ Available
Center-expanded data and workflowstoxiCALL® 5 and toxiWEB® make it easier to add data and workflow capabilities around changing center needs.Limited✓ Available✓ Available
Center-controlled update timingDeployment model determines operational update coordination.✓ Available✓ Available✓ Available
← See Overview
›Support & Partnership
6 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Direct CAS product relationshipCAS remains the software expert for toxiCALL® and toxiWEB® licensing, development and application support.✓ Available✓ Available✓ Available
Business-goal-first workflow guidanceSupport begins with the outcome the center is trying to achieve—not simply the immediate technical question.✓ Available✓ Available✓ Available
Complete, non-tiered supportPractical guidance and responsive help are part of every client relationship, not a premium support tier.✓ Available✓ Available✓ Available
Ongoing adaptation guidanceCAS helps centers understand and apply capabilities as business, reporting and data needs change.✓ Available✓ Available✓ Available
Client-guided product developmentFeedback and requests shape future capabilities.✓ Available✓ Available✓ Available
Community report and dashboard sharingShared contributions can be distributed through CAS.—✓ Available✓ Available
← See Overview
›Deployment & Hosting
9 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Organizational/on-premises hostingSubject to published technical requirements; customer-hosted organizations retain control of their environment and data.✓ Available✓ Available✓ Available
AWS deploymentInfrastructure must meet supported requirements.✓ Available✓ Available✓ Available
Azure deploymentAzure SQL can be used for the database.✓ Available✓ Available✓ Available
Stricter Windows installation permissionstoxiCALL® 5 can be installed without granting all users Full Control of the application folder, supporting centers that apply stricter Windows security rights.—✓ Available—
IIS-hosted web applicationtoxiWEB® web deployment option.——✓ Available
Azure App Service deploymentDeploy toxiWEB® within the organization’s Azure environment or a hosted Azure environment.——✓ Available
Customer-selected hosting providerFreedom to host with the vendor of your choice or a CAS Preferred provider when available.✓ Available✓ Available✓ Available
Environment portabilityDatabase backup/restore supports moves after destination infrastructure is rebuilt.✓ Available✓ Available✓ Available
Provider infrastructure triageA separately contracted provider can triage infrastructure issues before CAS escalation.✓ Available✓ Available✓ Available
← See Overview
›AI-Assisted Capabilities
9 detailed capabilities
CapabilitytoxiCALL® 4toxiCALL® 5toxiWEB®
Case summarySummarization—not autonomous clinical advice; toxiWEB® availability depends on client requests and needs.—Early AccessPlanned
Report summary and analysisFlexible prompting for report exploration in toxiCALL® 5.—Early AccessPlanned
SmartPaste structured-data assistanceNeeds expansion for larger text and more fields.—Early AccessPlanned
Semantic searchUseful for exploration; complex searches need continued prompt refinement.—Early AccessPlanned
AI-assisted report designExplore AI assistance when creating or modifying reports in toxiCALL® 5.—Early AccessPlanned
Bring Your Own Key (BYOK)Center controls provider account, usage and cost; toxiWEB® AI is future work.—Early AccessPlanned
OpenAI provider supportOther providers may follow demand and technical availability.—Early AccessPlanned
AI natural-language-to-filter on gridsDescribe the records you want to find in natural language and use AI assistance to construct grid-filter criteria. This capability is still maturing.—Early AccessPlanned
AI History and follow-up promptingRetain prior AI results within the working interaction so a second prompt can build on an earlier summary or analysis instead of starting over.—Early AccessPlanned
← See Overview

Built on toxiCALL® — Extending the platform with toxiWEB®

For more than two decades, toxiCALL® has evolved around the day-to-day needs of poison centers. toxiCALL® 5 carries that experience forward with a more configurable desktop platform, while toxiWEB® extends the same product family into browser-based workflows, broader access and new ways to work with poison-center data.

The goal is not to replace familiar workflows simply because technology changes. It is to preserve what works, remove unnecessary limitations and give each poison center more flexibility in how its systems evolve.

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© 2026 Computer Automation Systems, Inc. All rights reserved. toxiCALL® and toxiWEB® are registered trademarks. Statuses communicate product direction and do not constitute delivery-date commitments. The maintained spreadsheet is the content source for this page.
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