Table of Contents
Request License update from CAS #
- Start toxiCALL®.
- Close all cases and the search window.
- Choose the menu Help–>License Information…
- Click the “Request License” button
- Ensure your center name is entered properly and click OK.
- Ensure you get a message which says
- Your license request has been sent to support. Please contact CAS support to complete the license process.
- If the above message is not displayed, your license was not submitted properly and may be a network issue.
- Click OK
- Send an email to support, or reply to the existing email thread from support, indicating the license request has been submitted.
Apply the license after update from CAS Support #
- Start toxiCALL®.
- Close all case windowss and the search window.
- Choose the menu Help–>License Information…
- Click the “Apply License” button
- Confirm the license has been updated with your new license period.
Grace Period or Emergency Mode?
Is/was your toxiCALL® license:
- In the grace period with less than 5-days remaining?
- The license is in emergency mode?
It may be necessary to restart the AutoUpload Service after applying your refreshed/updated license. Click here for details on restarting the AutoUpload Service.
License Emergency Mode or Grace Period #
Use the following steps to view your license status:
- Start toxiCALL®.
- Close all case windows and the search window.
- Choose the menu Help–>License Information…
Important:
If your license shows “Emergency Auth” it will be necessary to submit a license request to refresh the license. While specialists can still capture cases, secondary applications such as AutoUpload, toxiCALL® Convert Notes, and toxiCALL® Data Analysis may not function in Emergency Mode.
