We are occasionally contacted by clients installing and testing the Micromedex® InTRAnet Web Service who encounter login pages, errors, or an inability to download product information when performing a test search.
In most cases, the source of the problem was found to be the InTRAnet installation NOT containing a user account and password matching the username and password provided by Micromedex® for accessing the Internet version.
Based on the InTRAnet installation documentation released by Micromedex®, we advise you try to perform the following steps as a possible solution:
- Open a web browser on the workstation/server where the InTRAnet installation resides.
- Enter the address “http:\\<server name>”
- You will likely be presented with a Micromedex® login page, where you will enter the username “ADMIN” and the password “SECRET”.
- If you are not presented with a login screen, select the option to log out and re-log in using the credentials provided above.
- You should now see a “Micromedex®” button and a “System Management Tool” button.
- Select the “System Management Tool” button.
- Select the “Users” tab and select “Add User”.
- Enter the “UserID” and “Password” provided to you by Micromedex®.
- Save the changes.
- Return to the toxiCALL® workstation where you are performing testing and close all open browser windows and restart toxiCALL®.
- Perform a test lookup utilizing the “InTRAnet” lookup option.
- You should now see a list of products just as you would with the “Internet” version.
Note: This post has been copied from our deprecated discussion forums.
