--- title: toxiCALL® 5 Migration from toxiCALL® 4 description: "Heading sections have been created for the most common selection options used in Migration. Double click \"ToxiCALL Migration\" ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-48.png?ssl=1) Type your toxiCALL® 5 Login name and password. If migration has not yet been completed, use the Admin account. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-49.png?ssl=1) Default…" url: "https://toxicalldemo.com/docs/tox5migration/toxicall-5-migration-from-toxicall-4/" updated: "2025-05-14" category: Walk Through Guides --- # toxiCALL® 5 Migration from toxiCALL® 4 Heading sections have been created for the most common selection options used in Migration. Double click "ToxiCALL Migration" ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-48.png?ssl=1) Type your toxiCALL® 5 Login name and password. If migration has not yet been completed, use the Admin account. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-49.png?ssl=1) Default Database The default database created during the toxiCALL® 5 setup will be used. This setup must be completed with a connection to your existing toxiCALL® 4 database on the same server. Confirm the source (toxiCALL® 4) and destination (toxiCALL® 5) databases are configured as expected. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-50.png?ssl=1) ## Pre-Migration Check Before migrating, the pre-migration check will allow you to confirm Login names and passwords. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-60.png?ssl=1) Password Verification toxiCALL® 5 migration will carry over the toxiCALL® 4 passwords and update them if necessary. The pre-migration check allows you to have users update passwords before migration. In the migration options, you can choose to have a new password generated for users, which requires a password change. After migration, a CSV file will be displayed showing the password migration details. Verify that All Case Numbers are selected. Other options are available if you want to migrate random or specific cases. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-51.png?ssl=1) The Date Range section is optional. Using the Case Status may be a better option. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-52.png?ssl=1) ## Case Status Selection **Case Status is recommended**. Include all case status options and choose the desired date range for closed cases. [More details](https://toxicalldemo.com/docs/tox5migration/case-selection/#case-status) ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-53.png?ssl=1) Optionally choose which Center Codes to include in the migration. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-54.png?ssl=1) Optionally choose which year codes to include in the migration. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-55.png?ssl=1) ## User Name Parsing **Important**: Ensure the user names are migrated adequately to First and Last Names. The Delimiter can be set to a comma with space ', ' if names are entered as "Last, First" [More Details](https://toxicalldemo.com/docs/tox5migration/user-name-parsing/) ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-57.png?ssl=1) Do Not Change toxiCALL® 4 User Names We do not suggest changing the user names before migration. The migration routine will attempt to redact SPI Names from the timestamp in the case notes, and the redaction cannot be performed properly if the names have been changed. ## Additional Options Here you can choose which features to enable/disable for migration. [More details](https://toxicalldemo.com/docs/tox5migration/additional-migration-options/) ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-58.png?ssl=1) ## Migration Summary The summary will confirm your choices before beginning migration. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-59.png?ssl=1) ## Start Migration Click "Start Migration" ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-62.png?ssl=1) Click "Yes" ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-63.png?ssl=1) If the Tox5 Linked Store Directory has not been configured, this is not a problem. This is the file share location where your linked case files are stored. Migration will be completed successfully, and this can be configured later in the toxiCALL® 5 program options. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-64.png?ssl=1) ## Migration Process & Status ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-66.png?ssl=1) ## Migration Complete Once migration is complete, the status window will provide details showing the completion status ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-67.png?ssl=1) After migration, a summary of the usernames and password status is displayed. This can aid users when logging into toxiCALL® 5 for the first time after migration. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/05/image-68.png?ssl=1) ## Miration Synchonization If you wish to keep cases synchronized between toxiCALL® 4 and toxiCALL® 5, you must ensure that [toxiCALL® Synchronization is enabled](https://toxicalldemo.com/docs/tox5migration/migration-synchonization/). ## Migration Logs [Migration logs are available](https://toxicalldemo.com/docs/tox5migration/migration-status-log/) to view details on information and errors that may have occurred during the migration process. --- ### Discover more from toxiCALL® 5 Updates Subscribe to get the latest posts sent to your email.