---
title: toxiCALL® 5 License Request
description: "## Request a License update from CAS From within toxiCALL® 5, choose the menu Tools-->Support Information-->Show License Info ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image.png?ssl=1) Select Request License ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-1.png?ssl=1) An email address is required. Select an appropriate request reason. Then select Submit Request. ![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-2.png?ssl=1) Ensure you…"
url: "https://toxicalldemo.com/docs/tox5/toxicall-5-license-request/"
updated: "2025-12-17"
category: toxiCALL® 5 Common Questions
---

# toxiCALL® 5 License Request

## Request a License update from CAS

From within toxiCALL® 5, choose the menu Tools-->Support Information-->Show License Info

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image.png?ssl=1)

Select Request License

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-1.png?ssl=1)

An email address is required.

Select an appropriate request reason.

Then select Submit Request.

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-2.png?ssl=1)

Ensure you receive a proper acknowledgement message.

If this message is not received, your license was not received correctly.

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-3.png?ssl=1)

## Apply the license after the update from CAS Support

From within toxiCALL® 5, choose the menu Tools-->Support Information-->Show License Info

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image.png?ssl=1)

Select Apply License

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-1.png?ssl=1)

This message indicates the license was successfully applied.

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-4.png?ssl=1)

Grace Period or Emergency Mode?

Is/was your toxiCALL® license:

- In the grace period with less than 5 days remaining?
- Is the license in emergency mode?

It may be necessary to restart the AutoUpload Service after applying your refreshed/updated license. [Click here for details on restarting the AutoUpload Service.](http://cas-co.com/documentation/#!toxicallautouploadservicemanagement.htm)

## License Emergency Mode or Grace Period

Use the following steps to view your license status:

From within toxiCALL® 5, choose the menu Tools-->Support Information-->Show License Info

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image.png?ssl=1)

Check the license status to see if it shows Emergency Authorization

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2025/12/image-1.png?ssl=1)

**Important:**
If your license shows "**Emergency Auth**" it will be necessary to submit a license request to refresh the license. While specialists can still capture cases, secondary applications such as AutoUpload, toxiCALL® Convert Notes, and toxiCALL® Data Analysis may not function in Emergency Mode.

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