---
title: toxiCALL® 4 Password Reset
description: "## Passwords Overview toxiCALL® 4 passwords are managed from the application and cannot be reset by the toxiCALL® support team. Additionally, users cannot initiate a password reset. As a result, a toxiCALL® user with the Supervisor right is required to…"
url: "https://toxicalldemo.com/docs/tox4/toxicall-4-password-reset/"
updated: "2022-08-29"
category: toxiCALL® 4 Common Questions
---

# toxiCALL® 4 Password Reset

## Passwords Overview

toxiCALL® 4 passwords are managed from the application and cannot be reset by the toxiCALL® support team. Additionally, users cannot initiate a password reset. As a result, a toxiCALL® user with the Supervisor right is required to make the change within toxiCALL® if the user doesn't know their password.

**Note:** toxiCALL® 5 will allow users to perform a password reset with their email address, if configured.

## Change your own password

Users who know their password, can change their own password after logging into toxiCALL®.

- Log into toxiCALL® using your own account
- Close all Case Windows and the Search Window
- Select Tools-->Change Password...

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-21.png?resize=346%2C194&ssl=1)

- Enter your old password, the new password and re-enter the new password

Reminder: The password must follow the [Password Rules](#PasswordRules).

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-22.png?resize=356%2C149&ssl=1)

## Changing a Password for a user

Passwords are managed in the SPIList section of toxiCALL®. To access the SPIList:

- Log into toxiCALL® using a Supervisor account
- Close all Case Windows and the Search Window
- Select Tools-->System Tables-->User System Tables....

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-16.png?resize=448%2C300&ssl=1)

- Select the line indicating "SPI List and Security Information
- Click the Show button

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-17.png?resize=455%2C295&ssl=1)

- Locate and Select the user who requires the password change

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-18.png?resize=559%2C385&ssl=1)

- Click the Open icon or double-click the user for whom you wish to make the change
- The user details are now shown where the change can be completed

![](https://i0.wp.com/toxicalldemo.com/wp-content/uploads/2022/08/image-20.png?resize=583%2C736&ssl=1)

In this window you can change the password, following the [Password Rules](#PasswordRules).

If desired, you can also click on the "Require Password Change at Next Login." This will require the user to change their password to ensure they confirm a password of their choosing. This also helps ensure additional security to minimize password reuse.

## Password Rules

- Must be at least 8 characters
- At least one UPPER case letter is required
- At least one LOWER case letter is required
- At least one numeric digit of 0 through 9 is required

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